support.turo.comTuro Support

Help Center -- -- Sign in Help Center What can we do for you? Essentials Account Guests Hosts Terms & Conditions Insurance & Claims Essentials Fundamentals Vehicles we accept Age requirements for drivers Trip messaging and notifications Contact Turo Chat with See all 5 articles Getting started Creating an account Booking a car Listing a vehicle Guides Guide for Turo guests A complete guide for Turo hosts Vehicle use policies ★ Cancellation policy Answers to questions about COVID-19 | Hosts Answers to questions about COVID-19 | Guests Airport delivery restrictions Cleaning and disinfection policy Additional usage policy See all 7 articles Account Verification Getting approved to drive and verifying your account Verification photos Chat with Turo verification support Account Updates How to verify or update your payment card How to change your password and email address How to close your account How to opt in/opt out of text messages How to report suspicious charges and emails See all 5 articles Troubleshooting ★ Resolving problems booking a car Low auto insurance score Multiple or linked accounts Policy violations Trust and safety issues Driving history appeal - UK guests See all 6 articles Travel Credit & Promo Codes Promotions and discounts Guests Planning your trip ★ A Complete Guide for Turo Guests Available cars Distance included in trip Adding Extras to your trip Adding a driver to a trip Delivery See all 8 articles Paying for your trip Trip costs Trip pricing Paying for your trip Refund timing Security deposits Paying or disputing reimbursement requests See all 12 articles Changing or canceling your trip Extending or shortening your trip Updating your protection plan, delivery location, or Extras Canceling a trip with your host Flight delays and cancellations Trips canceled by hosts See all 5 articles Understanding guest responsibilities No smoking policy for guests Prohibited uses Paying for fuel Cleaning the car Street parking Paying tickets and tolls See all 7 articles Managing incidents Reporting a car that’s unsafe or unsatisfactory Roadside assistance for guests | US and Canada Roadside assistance for guests | UK Incident support Driving with Lightfoot–UK See all 5 articles Using Turo Go Turo Go for guests Hosts Pricing your vehicle Setting your vehicle price Offering discounts Setting custom prices Host-Given Discount Codes T&Cs See all 4 articles Settings and options Setting your car's availability Distance limits and additional distance Offering delivery Offering Extras Deluxe Class and Super Deluxe Class eligibility See all 5 articles Getting paid ★ Earnings and payment Requesting reimbursements from your guests Reimbursement tool Reimbursement request disputes Submitting tax information to Turo Quebec sales tax for hosts See all 8 articles Managing bookings and trips How to check in a guest Responding to trip requests and modifications Additional drivers on a trip Managing requests to extend or shorten a trip Reporting a late return Vehicle swaps See all 6 articles Managing your vehicle listing How to update your vehicle protection plan Designating a custodian or co-host Responding to guest reviews Hosting standards and tips Navigating the Host Hub Exclusivity policy See all 9 articles Canceling trips Canceling a trip with your guest Guest cancellations and Turo verification cancellations Guest no-shows Maintaining your vehicle Maintenance requirements Vehicle misrepresentation Material misrepresentation Taking safety measures Roadside assistance for hosts | US and Canada Roadside assistance for hosts | UK Winter safety requirements Safety Recalls Tracking and technology devices Lightfoot telematics: program terms–UK See all 7 articles Hosting with Turo Go Hosting with Turo Go Registering for Turo Go Turo Go guides Vehicle use policies No smoking policy for hosts Terms & Conditions Airport Delivery Airport delivery information California airport delivery Colorado airport delivery Massachusetts airport delivery North Carolina airport delivery See all 5 articles User conduct policies Taking legal action Extenuating Circumstances Policy Reimbursement Tool & Claims resolutions center Misuse Policy Gray market transaction policy Review Policy Good Neighbor Policy See all 6 articles Terms of service & privacy policies Fees & fines California residents | Personal information we collect, use, and share All-Star Host Terms and Conditions How we protect your data from government requests Copyright Policy & DMCA Notice of Alleged Infringement Cookies, Web Beacons, and Similar Technologies See all 8 articles Insurance & Claims Guests ★ Personal insurance requirements for guests Guest accidents, claims, and responsibilities | US Guest accidents, claims, and responsibilities | Canada Guest accidents, claims, and responsibilities | UK Cost of guest protection plans The car had pre-existing damage when I arrived. Am I on the hook for that? See all 8 articles Hosts Incident information card Personal insurance requirements for hosts Requesting supplemental payment for additional damage repairs What insurance requirements must I meet to list my car in the UK? Reporting guest accidents Host protection in case of a guest accident See all 11 articles Claims Damage claims | US Damage claims | Canada Damage claims | UK Guest charges for damage claims Resolving claims independently How to report damage See all 14 articles Policies Insurance and protection plan summary | US Detailed explanation of host protection plans | US Guest protection plans including insurance | US Car sharing regulations Insurance and protection plan summary | Canada Detailed explanation of host protection plans | Canada See all 15 articles Vehicle policies Wear and tear Clutch policy Ineligible vehicle titles Use and coverage of aftermarket parts See all 4 articles Roadside Assistance Call us toll-free in the US, Canada, or the UK. Standard rates apply when calling from outside those areas. Emergency roadside assistance: In the United States , call 1-415-965-4525 In Canada , call 1-888-391-0460 In the UK , call 0344 243 8660. Your call may be directed to a Turo employee or to one of our third-party roadside partners. Click here for help with non-roadside issues. Roadside Assistance Report Damage © 2019 Turo About Press Team Jobs Support Terms Privacy English (US) Français (Canada)...